Orders

Shipping and Returns

Clear information about worldwide shipping, estimated delivery times, customs charges and return conditions for Hiddium orders.

Last updated: August 5, 2026

Shipping area

Worldwide shipping

Hiddium ships orders worldwide.

Return window

14 calendar days

Consumers may withdraw from their purchase within 14 calendar days from receipt, except where a legal exception applies.

Customs charges

Not included

Customs duties, import taxes and customs clearance or handling fees are not included in product prices or shipping costs.

Shipping

Order preparation

Orders are prepared once payment has been successfully confirmed and remain subject to availability.

Estimated timings

Delivery times shown on the website are estimates and may vary depending on destination, carrier workload or circumstances beyond the seller's control.

Shipping support

If a shipping incident occurs, Hiddium will assist the customer and, where appropriate, handle the necessary communications with the carrier.

Customs and import charges

Charges at destination

Product prices and shipping costs do not include customs duties, import taxes or customs clearance and handling fees charged by destination authorities or carriers. Where applicable, these charges are the customer's responsibility and may be collected before, during or after delivery.

Returns

The intention to return an order must be communicated within 14 calendar days from delivery.
Items must be returned in suitable condition and, whenever possible, with their original packaging.
The legal right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised.
Vintage, second-hand and upcycled pieces may show signs, marks, wear or irregularities inherent to the material and their nature. These features do not in themselves constitute a defect when they have been described, are visible or are reasonably to be expected.
Where the product shows a genuine lack of conformity, arrives damaged or does not match the order, Hiddium will assume the appropriate solution and any return costs that apply.
Return shipping is borne by the consumer unless there is a genuine defect, transport damage or lack of conformity with what was ordered.

Need help with an order?

For shipping incidents, returns or sizing help, contact us and include your order number if you have it.

info@hiddium.com

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